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Questions

Q: How safe is shopping online at E-PokerChips.com?
A: It's safer than paying your bill at a restaurant. We have all heard a lot of talk about whether shopping on the internet is safe. The main concern of online shoppers is that their credit card information will somehow end up in the wrong hands. It is actually safer to transmit your credit card info over the Internet than it is to use your credit card around town or paying by check. We use GeoTrust QuickSSLutilizing 128-bit SSL certificates which encrypts your order information, keeping it private and protected, thereby offering the highest level of encryption or security possible. This technology is used by all the other major commercial shopping sites you know.

Q: What payment methods do you accept?
A: E-PokerChips.com is pleased to accept the following credit cards. Visa, MasterCard, Discover and American Express. Charges on your credit card will appear from E-PokerChips.com.

At the present time E-PokerChips.com regrets that we are unable to accept personal checks or cash on delivery as payment methods. Cashier's checks and money orders will be accepted for payment only with prior approval from a sales representative, please call for more information.

Q: What do I do about a problem with my order?
A: Send us an e-mail or call us as soon as possible. Please include all the information you have (order number, order date, products ordered, how to contact you, etc.), so we can respond as soon as possible.

Q: How do I know if you have received my order?
A: After placing your order online, you will be taken to a page that shows your order number. An order confirmation will be sent automatically by e-mail within minutes after you submit your order. You must provide a full and accurate e-mail address to receive an order confirmation. If you are still unsure that we've received your order, contact us by phone or email.

Q: When will my order be processed?
A: Expected processing time is one business day. Orders received before 2:00 p.m. CST will likely be shipped the same day, depending on our volume. We do not process orders on Saturdays, Sundays or Holidays. You will receive a final order confirmation once your order has been shipped, if you provided an email address. If we ship your order via UPS, you will also recieve a tracking number that will allow you to track your order in real-time. If there is a problem with the processing of your order, we will attempt to contact you by e-mail or by phone.