Q: How safe is shopping online at E-PokerChips.com?
A: It's safer than paying your bill at a restaurant.
We have all heard a lot of talk about whether
shopping on the internet is safe. The main
concern of online shoppers is that their credit
card information will somehow end up in the
wrong hands. It is actually safer to transmit
your credit card info over the Internet than
it is to use your credit card around town or
paying by check. We use GeoTrust
128-bit SSL certificates which encrypts your
order information, keeping it private and protected,
thereby offering the highest level of encryption
or security possible. This technology is used
by all the other major commercial shopping
sites you know.
Q: What payment methods do you accept?
A: E-PokerChips.com is pleased to
accept the following credit cards. Visa,
MasterCard, Discover and American Express.
Charges on your credit card will appear
At the present time E-PokerChips.com
regrets that we are unable to accept personal
checks or cash on delivery as payment methods.
Cashier's checks and money orders will
be accepted for payment only with prior approval
from a sales representative, please call
for more information.
Q: What do I do about a problem with my order?
A: Send us an e-mail or call us as soon as
Please include all the information you have
(order number, order date, products ordered,
how to contact you, etc.), so we can respond
as soon as possible.
Q: How do I know if you have received my order?
A: After placing your order online, you will
be taken to a page that shows your order
number. An order confirmation will be sent
automatically by e-mail within minutes after
you submit your order. You must provide a
full and accurate e-mail address to receive
an order confirmation. If you are still unsure
that we've received your order, contact us
by phone or email.
Q: When will my order be processed?
A: Expected processing time is one business
day. Orders received before 2:00 p.m. CST
will likely be shipped the same day, depending
on our volume. We do not process orders
on Saturdays, Sundays or Holidays. You
will receive a final order confirmation
once your order has been shipped, if you
provided an email address. If we ship
your order via UPS, you will also recieve
a tracking number that will allow you to
track your order in real-time. If there
is a problem with the processing of your
order, we will attempt to contact you by
e-mail or by phone.